faq

  • Have a question you don't see on this list? Please contact us on toll free on 800 2747 or +971 4 228 5800 and we will be more than happy to help.
  • How do I register on balloonshop.ae?

    Click on the ‘My account’ tab on the navigation bar and then choose “Create an Account” and enter your contact information.

  • How can I modify my personal information?

    Sign in with your email address by clicking on ‘My Account’ tab in the navigation bar, enter your email address and account password located in the ‘Sign In’ box and click ‘Sign In’. Click on ‘Your Account Details’ to modify your personal information. 

  • How can I reset my password?

    Click on the ‘My account’ tab in the top tools bar and then click on ‘Forgot your password’ and enter your email address. The system will email you a link that you need to click on to change your password.

  • I forgot my password. How can I login again?

    Click on the ‘My account’ tab in the navigation bar and then click on ‘Sign in’ located in the ‘Sign In’ box and enter your email address and account password.

  • My desired item is sold out. Will it be available again?

    Yes absolutely. We monitor our inventory to ensure that we do not run out of published products. In case this happens we will ensure that sold out items are replenished within 5 to 12 days.

  • Is online payment by credit card secure?

    Balloonshop.ae has a 256-bit SSL encryption and is a McAfee Secure certified. This is the same level of security you’ll enjoy with most online banks. Rest assured, your personal information is completely secure when you purchase online from Balloonshop.ae.  To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack our DigiCert SSL certificate

  • Which countries does balloonshop.ae ship to?

    Currently, we only deliver our products through out the United Arab Emirates

  • Can I cancel my order on balloonshop.ae?

    If the order has already left the our warehouse, then cancellation of an order is not possible. Depending on the extent of preparations made for the order, canceling your order may result in charges ranging from 25% to 100% of the order value.

  • How do you refund my order if I cancel?

    If you are eligible for a refund, then we will refund your payment either by credit card or in cash if payment was made in cash.

  • Can I get a discount if I order in large quantities?

    Our prices are published and fixed on our ecommerce site. For custom large orders please contact balloonshop.ae on 800 2747 for more information

  • How do I track my order online?

    You can conviently track your order by clicking on "Track Order" in the navigation bar. Just type in the email address that was used during checkout, and our system will pull up all the relevant information regarding your order.

  • How do I send an inquiry to balloonshop.ae?

    You can click on the ‘Customer Service’ tab shown in the pink navigation bar, scroll down to the ‘Balloonshop Customer Service’, enter your name, email address, and phone number and type in the message box what your inquiry is about and one of customer support specialists will get right back to you.

  • Can I see your products somewhere? Do you have a showroom?

    Our products are displayed on our ecommerce site and on printed catalogues through out several flower shops, and gift shops in Dubai. For custom orders you can visit our boutique office in Business Bay, Blue Bay Tower, Level 1619. You will need to schedule an appointment before you decide to visit us.

  • If I am not satisfied with the order that I received, can I return it?

    We only accept returns if the items are defective at the time we deliver them. Balloon decorations are non-changeable. For non-balloon products, you have one day to contact us from the day the order has been delivered and we will assess your complaints.

  • How are your balloon decorations and designs made?

    All our balloon decorations, balloon bouquets, and balloon artworks are handcrafted and constructed by professionally trained balloon artists ensuring that every one of our designs is unique. Our balloon bouquets consist of high quality foil and latex balloons that are made by Qualatex and Anagram. All Qualatex latex balloons are helium-weight quality and are manufactured in the USA or Canada from biodegradable, pure, natural latex. Qualatex brand balloons, manufactured by Pioneer Balloon Company, are recognized worldwide as The Very Best Balloons.

  • How will my order be delivered?

    Your order will be sent and hand-delivered using balloonshop.ae’s temperature controlled delivery vans. 

  • If i only order a teddy bear, Will you deliver it?

    Yes absolutely, however you will have to meet our minimum order value which is AED 165

  • What time will my gift be delivered?

    Balloonshop.ae delivers on across multiple time slots based on your city, this information is available on the checkout page. 

    Dubai Time Slots are - 9am-12pm | 12pm-3pm | 3pm-6pm | 6pm-10pm 

    Abu Dhabi Time Slots are - 12pm-6pm

    Ajman Time Slots are - 11am-3pm

    Sharjah Time Slots are - 11am-3pm | 11am-5pm

    Alternatively you can opt-in for VIP delivery, VIP deliver allows you to enter the exact time you need your order delivered. For example, Wednesday at 3:40pm, VIP delivery can be chosen on the checkout page. 

  • When do I have to order for same day delivery?

    In order for you to receive the order on the same day, you will need to order before the cut off time for each city

    Dubai cut off time: Order by 8:30pm for Same-Day Delivery

    Abu Dhabi cut off time: Order by 2:00pm for Same-Day Delivery

    Ajman Cut off time: Order by 2:00pm for Same-Day Delivery

    Sharjah Cut off time: Order by 2:00pm for Same-Day Delivery

  • How do I know that my order will be delivered on time?

    Balloonshop.ae will send you a confirmation email as soon as your order has been dispatched, additionally, our local dispatcher will contact you to ensure someone is available to receive the order.

  • Do you offer weekend deliveries?

    Yes, we deliver 7 days a week from 8am-10pm

  • Do you accept orders from anywhere in the UAE?

    Yes we do, we deliver across the entire UAE

  • Can balloonshop.ae deliver to a business address, for example hotels, offices, restaurants, etc.?

    We can deliver your order anywhere in the UAE. Please make sure to provide your instructions,in our special instructions box, building or facility access information (need to reach you through building interphone, building or facility security phone number) along with your apartment number if applicable. Please check our delivery policy on our main page.

    For business addresses, we will usually leave your order at reception, so make sure that you clearly specify the person's name and if applicable the department that they work for - this will ensure that the gift gets to them as quickly as possible. For Cash on delivery, please make sure to leave the order amount with the receptionist if you are not picking up the order yourself.

  • Can I send a get-wellor new baby gift to a patient in a hospital?

    Yes, you can send gifts to hospitals within Dubai. Gifts are usually delivered to the specified patient’s room, so make sure you specify the person's name, room number andthe ward or department they are staying into ensure that your gift gets to them as quickly as possible.

  • How long will my balloons float?

    It depends on the size of the balloon and the environment in which they are kept. Generally, balloon decorations and bouquets kept indoor will last longer than those kept outside. Bubble Balloons float up to 4 weeks if kept indoor where as latex balloons float between 2-4 days depending on the environment they are kept in. Foil Balloons float anywhere between 7-12 days depending on their size. Generally larger balloons float longer than smaller balloons. If you would like to get an idea of how long your chosen balloon bouquet will float for, then kindly contact us on 04 228-5800 and we will be more than happy to assist any concerns you may have regarding float times.

  • Are latex balloons biodegradable?

    We use Qualatex Balloons which are made from a biodegradable latex.

  • If I need to make a large order of balloon decorations, how long in advance do I need to order?

    For custom and large orders, please call us on 04 228-5800,and our customer support specialist will estimate how long it would take to get your order complete. Generally, it would be advisable to inform us at least 2 days in advance for large orders.

  • Do you also offer same-day delivery on party supplies?

    Yes we do as long as they are ordered before 5 pm for standard delivery and 7 pm for express delivery.

  • Do you provide same day delivery and how quickly do you deliver?

    Deliveries are made 6 days a week.
    We deliver our orders on the same day or on a date and time of your choosing (scheduled delivery). We have three types of delivery services. The fastest we can deliver an order is three hours as all of our balloon products are made once the order is received. Gift items such as teddy bears, chocolate, candles, candy, etc. may be delivered in less than three hours.
    1. Standard Delivery Service which is 6 hours from the time the order is received.
    2. Express delivery which is 3 hours from the time the order is received
    3. Scheduled delivery where the customer can provide the date (same day delivery can be an option here) and time of the delivery.