PRODUCT AND SERVICE COMPLAINTS
We will take prompt action to address service issues that are reported no later than 1 day after delivery. After this deadline no replacements, refunds, or credits will be issued.
We will protect your privacy and not disclose your name and contact information to the recipient if you wish. You can choose this option on the checkout page. If chosen, we will maintain the anonymous status at a reasonable level to help maintain the surprise. In case the recipient insists, or in the event if the law mandates the disclosure of such information, then balloonshop reserves the right to disclose the information to the recipient.
BALLOON DELIVERIES TO A BUSINESS
If the recipient is unavailable when we arrive, the balloons will be left at the business location.
BALLOON DELIVERIES TO A RESIDENCE
Balloons must be accepted in person and will not be left at the entrance unattended. The local dispatcher will call the residence and arrange a delivery time to ensure that someone will be at the residence to accept the order. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. The arrival time will be contingent on when the recipient returns the dispatcher's call.
BALLOON DELIVERIES TO A HOSPITAL
We will contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest.
BALLOON DELIVERIES TO A HOTEL
Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge. The customer is responsible for ensuring that the hotel completes the delivery.
BALLOON DELIVERIES TO A SCHOOL
Not all schools permit balloon deliveries to students. Those that do require that the delivery be made to the main office. The customer is responsible for ensuring that the school office contacts the student to pick up the balloons.