Terms & Conditions

Balloonshop AE Ltd maintains the www.balloonshop.ae Website ("Site"). The following are the terms of use that govern use of the Site ("Terms of Use"). By using the Site, you expressly agree to be bound by these Terms of Use and the www.balloonshop.ae privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Balloonshop AE Ltd reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Balloonshop AE Ltd may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Balloonshop AE Ltd may change, suspend, or discontinue any aspect of the Site at any time. Balloonshop AE Ltd may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

1. SITE OPERATION:

United Arab Emirates is our Country of Domicile. Balloonshop AE Ltd controls this Site from the U.A.E. Balloonshop AE Ltd makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations, you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

2. APPLICABLE LAW.

The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

3. MULTI-CURRENCY PRICED TRANSACTION

The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

4. PURCHASES

Balloonshop AE Ltd accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Balloonshop AE Ltd. All refunds will be made onto the original mode of payment.

5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES.

Balloonshop AE Ltd will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific

6. REPRESENTATIONS BY YOU.

By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Balloonshop AE Ltd through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

7. PERMITTED USE.

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Balloonshop AE Ltd to do so. You also agree not to deep- link to the site for any purpose, unless specifically authorized by Balloonshop AE Ltd to do so. The content and software on this Site is the property of Balloonshop AE Ltd. The cardholder must retain a copy of transaction records and Merchant policies and rules.

8. YOUR ACCOUNT.

If you use www.balloonshop.ae, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

NO COMMERCIAL USE.

This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Balloonshop AE Ltd prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Balloonshop AE Ltd will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

LINKS AND SEARCH RESULTS.

The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Balloonshop AE Ltd has no control over these sites or the content within them. Balloonshop AE Ltd does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Balloonshop AE Ltd does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Balloonshop AE Ltd for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at support@balloonshop.ae

COPYRIGHT POLICY.

Balloonshop AE Ltd may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY.

Although Balloonshop AE Ltd is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Balloonshop AE Ltd system. The On- line Materials are Balloonshop AE Ltd intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Balloonshop AE Ltd, except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of Balloonshop AE Ltd. All rights, titles and interests in and to the On-line Materials will be and remain vested solely Balloonshop AE Ltd. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Balloonshop AE Ltd

You acknowledge and agree that Balloonshop AE Ltd will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Balloonshop AE Ltd request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Balloonshop AE Ltd or perfect these rights, titles or interests in Balloonshop AE Ltd name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. Balloonshop AE Ltd MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. Balloonshop AE Ltd ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. Balloonshop AE Ltd SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Balloonshop AE Ltd HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Balloonshop AE Ltd WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE. You understand and agree that in Balloonshop AE Ltd sole discretion, and without prior notice, Balloonshop AE Ltd may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if Balloonshop AE Ltd believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Balloonshop AE Ltd, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Balloonshop AE Ltd for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Balloonshop AE Ltd may release user information about you if required by law or subpoena.

INDEMNITY. You agree to indemnify and hold Balloonshop AE Ltd its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party

due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU.

By providing materials to Balloonshop AE Ltd, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Balloonshop AE Ltd an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Balloonshop AE Ltd may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Balloonshop AE Ltd for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Balloonshop AE Ltd. Any communication or materials you send to Balloonshop AE Ltd will be treated as non- confidential and non- proprietary and may be disseminated or used by Balloonshop AE Ltd for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

ADVERTISING.

The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Balloonshop AE Ltd is not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

PRODUCTS

We endeavor to display as accurately as possible the products available for sale on our website. However, the colors and images that you will see on our website will depend on a number of factors such as your monitor and its settings. Therefore, we cannot guarantee that the color or other features of products shipped to in accordance with your order(s) will appear exactly the same as the image you see displayed on the website. We may every now and then vary the dimensions and specifications of items displayed on our website without prior notice.

ORDER CHANGES

You may request a change to your order at any time before we start working on your order, However if your order has been processed, we will be unable to change your order, refund or exchange perishable items such as items made from balloons. Depending on the extent of preparations made for the order, changing your order may result in charges ranging from 25% to 100% of the order value. We are normally unable to change an order on the date of delivery. Non-balloon items can be changed however additional shipping charges may apply if the order is in transit for delivery.
Please consider your order changed only when you have received a confirmation by email.

CANCELLING AN ORDER

To cancel your order, please call Balloonshop.ae on 04 228-5800 to see if your order is presently en route to the address specified. If your order has left the Balloonshop warehouse for delivery, we will be unable to cancel your order and cancellation charges amount to the total value of the order. Additionally, depending on the extent of preparations made for the order, canceling your order may result in charges ranging from 25% to 100% of the order value.

AVAILABILITY OF ITEMS AND SUBSTITUTIONS

We accept orders for items subject to availability. If for any reason the items you ordered are no longer available we will call you using the contact information you provided at the time of order and offer you an alternative item of equivalent quality and price (where this is possible). If we are unable to contact you or do not receive a response from you, we will cancel the order and send you an email confirming the cancellation.

YOUR PROFILE

You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the "My Account" area of the website. We reserve the right to refuse access to the website, terminate accounts, remove or edit content.

ORDER CONFIRMATION

Once an order is made, we will confirm receipt of your order by sending you an (Order Confirmation E-mail) summarizing the details of your order.

PAYMENT

By ordering products from this website, you authorize Balloonshop and its agents or other credit card processing vendors to charge your credit card for the applicable fees. If Balloonshop does not receive payment from the card issuer, you agree to pay Balloonshop all amounts due upon demand. Balloonshop may take commercially reasonable actions to verify your credit card. You agree to pay all reasonable attorneys' and collection fees arising from Balloonshop’s efforts to collect any past due amounts from you to the extent allowed by law.
We reserve the right to refuse to accept or fulfill any order upon reasonable notice.

PRICING

Unless otherwise specifically indicated, all prices on the website are in United Arab Emirates Currency (Dirhams), or in the currency of the country in which your order was submitted.

DELIVERY

Deliveries are made 7 days a week, we accept same-day deliveries up until 10 pm.
A customer can choose the delivery date & time they wish to have their order delivered. A notice of 3 hours is required for Dubai
orders, and a notice of 6 hours is required for Abu Dhabi, Fujairah, Umm Al Quwain orders.Delivery to Abu Dhabi, Fujairah, Umm Al Quwain will inccur a delivery charge of AED 149.The fastest we can deliver an order is three hours, however in some cases some balloon creations take time to do (look for specific delivery information in the page of the product that you are planning to order) All of our balloon products are made once the order is received.Delivery time may be affected if an order is changed before it leaves the Balloonshop warehouse.If Balloonshop is unable to deliver an order due to conditions beyond our control, the customer will be notified as soon as possible to arrange for rescheduling or a cancellation and refund.

FLOAT TIMES

Cold air, hot air, high humidity, changing barometric pressure, high altitudes, and moving air from fans and vents will reduce balloon float times. Changing conditions mean that on some occasions balloons may float for only one day, and on other occasions the same balloons may float for many days. We guarantee that your balloons will be delivered in perfect condition, but float times will vary. Bubble balloons can float up to 4 weeks! Where as latex balloons can float between 2-4 days depending on the environment they are kept in. We treat latex balloons with a patented solution from Hi-Float which ensures your balloons float longer than normal balloons do. Foil balloons can float between 7-12 days depending on their size. Larger balloons typically float longer than smaller balloons.

There are no guarantees for float times if balloons are displayed outdoors.

COSTS

We will reimburse any reasonable costs you incur in returning the following items to us:
(1) Items we delivered to you in error (2) Items which were damaged upon delivery

Alterations to this website and the Terms & Conditions.

We reserve the right at any time to make changes to this website, these online Shopping Terms and Conditions, Privacy Statements and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the website. Changes which we are required to make by law could apply to orders which you have already made. If any of the online shopping Terms and Conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions

Returns and Exchange

A refund may be requested if an item has not been delivered. In case it has been delivered, you have 1 day from the time of delivery to request a refund. The maximum refund amount is equal to the paid amount minus cost of shipping and wrapping as long as the item has not been opened, used or is in the same condition at the time of signed delivery. However, because of the nature of our balloon products, balloon items cannot be returned for a refund if it has already been delivered.

Change of Delivery Date

Change of delivery date must be received 24 hours in advance. Any change request received with less than a 24 hour notice will result in a charges ranging from 25% to 100% of the order value.

Discount Codes

Offers are only available through Balloonshop.ae and can be redeemed by entering the promotion code you receive in your email on our website. The Offer is only applicable for domestic deliveries within the UAE and is subject to availability, delivery rules and times. Additional surcharges may apply. Offers cannot be combined, are not available on all products and are subject to restrictions and limitations. In order to make use of your coupon code, make sure it is used before its expiry date.